Effective Date: April 2025  
Last Updated: April 2025

At Lux Eventarry, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our wedding and event decoration services, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect

We collect personal information that you voluntarily provide to us, such as when you:

- Contact us through our website, email, or phone  
- Book our decoration services  
- Subscribe to our newsletter or updates  
- Browse or interact with our website

This information may include:

- Your name, email address, phone number, and mailing address  
- Event details (date, venue, guest count, decoration preferences)  
- Payment and billing information (processed securely through third-party providers)  
- Website usage data (e.g., IP address, browser type, pages visited)

2. Why We Collect Your Information

We use your personal information to:

- Respond to inquiries and provide customer support  
- Plan and deliver your custom event decoration services  
- Process bookings and payments  
- Send service updates and occasional promotional content (with your consent)  
- Improve our services, website experience, and communication

We collect only what is necessary and will always request your consent when needed.


3. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. To do so, please contact us using the details below.


4. Sharing Your Information
Your personal information is never sold or rented. We may share it with:

- Trusted service providers** who support our operations (e.g., payment processors, web hosting services)  
- Legal authorities if required by law or to protect our rights  
- Event partners or vendors** involved in your event — but only with your permission

All third parties are expected to maintain confidentiality and protect your information.

5. Data Retention

We keep your personal information only as long as necessary to:

- Provide services to you  
- Comply with legal and regulatory requirements  
- Maintain proper business records

Once no longer required, your data will be securely deleted or anonymized.

6. Protecting Your Information

We use reasonable safeguards to protect your personal data, including:

- Secure payment systems  
- Encrypted storage and communication tools  
- Restricted access to sensitive information

While we strive for top-tier security, please note that no method of transmission over the internet is entirely risk-free.

7. Your Rights

You have the right to:

- Access and review your personal information  
- Request corrections or updates  
- Withdraw your consent for future use  
- Ask about how your information is used

To make a request, please contact us at the email below.

8. Cookies & Analytics

Our website may use cookies and similar technologies to:

- Enhance your browsing experience  
- Understand how visitors interact with our website  
- Improve performance and design

You may choose to disable cookies in your browser settings at any time.

9. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised date.