Effective Date: April 2025  
Last Updated: April 2025

Lux Event Array – Rental Policy

Welcome to Lux Event Array! We’re thrilled to be part of your special moments. To ensure a smooth experience for all parties, please carefully review our rental policy below:


1. Rental Reservation & Deposit
- A non-refundable deposit is required to secure your rental items and event date.
- Your items will not be reserved until the deposit has been received.
- The remaining balance is due the day of pickup/delivery.

2. Changes to Rental Order
- Any changes to rental items or colour themes (e.g., tablecloth colours, backdrop styles) must be made at least three days before pickup/delivery day.
- All changes are subject to availability and will incur an additional fee depending on the scope of the change.

3. Item Care & Responsibility
- Clients are responsible for all rental items from the time of delivery until pickup (or during the full rental period, if picked up).
- If any item is lost, stolen, or damaged (including stains, rips, or structural damage), the client is responsible for repair or full replacement cost.
- Please do not attempt to alter any items yourself.

4. Cancellation Policy
- Deposits are non-refundable under all circumstances.

5. Delivery & Pickup
- Delivery fees are calculated based on location and rental volume.
- Please ensure someone is present during delivery and pickup to sign off on inventory.


If you have any questions or need assistance, we’re here to help! Thank you for choosing Lux Event Array, we can’t wait to make your event shine.